Let’s move your service.

Enter your account details, current and new service addresses, and your preferred relocation dates.

Existing customers only: This form can only be used to relocate an active Carbon Comms service from one address to another.

Existing customer details

Enter the details recorded on your Carbon Comms account.

Account number Enter your 6-digit Carbon Comms account number.

Account Holder Full Name

Email address

Mobile number

Service addresses

Start typing and select the correct Australian address from the suggestions.

Current service address Start typing and choose an Addressfinder result, or enter the address manually. Include the unit number where applicable.

New service address Start typing and choose an Addressfinder result, or enter the address manually. Include the unit number where applicable.

Relocation dates

Select your preferred dates for the old and new services.

Existing service disconnection date

New address activation date

Requested dates are subject to network availability and are not confirmed until Carbon Comms contacts you. Keeping the current service active until the new service is confirmed may help minimise downtime.

Customer signature

Please sign below using your mouse, trackpad, finger or stylus.

Customer signature

Sign above this line

Additional information

Additional notes (optional)

I confirm that I am the account holder or an authorised person on this account. I understand that submitting this request does not guarantee my requested activation or disconnection dates.

✓

Your relocation request has been received.

Your request has been successfully submitted. A confirmation email has been sent to the customer email address entered in the form, and a copy has also been sent to Carbon Comms.

✓ Customer confirmation email sent
✓ Carbon Comms notification email sent

Reference:

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