Speed Tier Change Request

Use this form to request a speed tier change for an existing Carbon Comms fixed broadband service.

Speed tier changes are subject to network availability, service technology, address eligibility and plan availability. Requested dates are not guaranteed until confirmed by Carbon Comms.

Customer details

Enter the details recorded on the existing Carbon Comms account.

Account Number

Customer Full Name

Email Address

Contact Number

Service Address Start typing and select the correct Australian address from the AddressFinder suggestions. Manual entry remains available.

Select the service network

Choose the network or service type currently supplied by Carbon Comms.

Carbon NBN ServicesCarbon Comms NBN plans routed through the Carbon network. ABB Direct ServicesABB Direct NBN plans using local points of presence where available. OptiComm ServicesCarbon Comms services delivered over the OptiComm network. Neoloop ServicesCarbon Comms services delivered over Neoloop / Lynham Networks.

Speed tier request

Select the requested speed tier. The options shown will update after the service network is selected.

Current Speed Tier

Requested Speed Tier

Speed Tier Change Request Date This is your preferred change date and remains subject to confirmation.

Additional Notes

Customer signature

Please sign below using your mouse, trackpad, finger or stylus.

Customer Signature

Sign above this line

Authorisation

I confirm that I am the account holder or an authorised person on this Carbon Comms account and authorise Carbon Comms to process this speed tier change request. I understand that the new plan price, any applicable pro-rata adjustment and service limitations will apply once the change is completed.

✓

Thank you — your request has been received

Your speed tier change request has been successfully submitted. Carbon Comms will review the requested speed tier and preferred change date.

✓ A confirmation copy has been emailed to the customer.
✓ A copy has been emailed to Carbon Comms.

Reference:

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