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Cancellation Request

Request cancellation of a specific Carbon Comms service. Our Customer Care team will verify your account and confirm the cancellation details with you.

A request—not an instant disconnection

Submitting this form does not automatically cancel your service or close your whole account. Keep your service active until Carbon Comms confirms the agreed cancellation date and any final charges.

Fields marked with * and both confirmation boxes are required.

Your account details

Use the details recorded on your Carbon Comms account so we can verify the request.

Find this on your Carbon Comms invoice or in the Customer Portal. Enter it exactly as shown.
We may contact the account holder or request verification before processing a cancellation.

The service and your requested dates

Identify only the service you want cancelled. Other services on the account will not be treated as cancellation requests.

If you choose Yes or Unsure, include the number you want to keep in the service number field or Further Details below. Our team must coordinate the request before any number is disconnected.
The date you make this request. This cannot be a future date. Dates use Australia/Sydney time.
Choose today or a future date. This is a preference only and is subject to account verification, applicable CIS terms and confirmation by Carbon Comms.
Tell us anything else relevant to the nominated service. Do not include passwords, identity documents, card numbers or bank details.

Cancellation terms and authorisation

Read Carbon Comms’ standard voluntary cancellation policy below and the Critical Information Summary (CIS) that applies to your plan before confirming your request.

  • Account billing cycle: Our account billing cycle runs from the 28th of each month to the 27th of the following month. A service’s data-allowance renewal date may be different.
  • Standard voluntary cancellation policy: Unused days in the current billing cycle are not refunded on a pro-rata basis under Carbon Comms’ standard voluntary cancellation policy, subject to your applicable CIS and your rights under Australian Consumer Law.
  • Your plan’s CIS still applies: Any applicable notice requirements, outstanding amounts, cancellation charges, equipment obligations or other charges are governed by the CIS and terms for your service. Our team will confirm applicable final charges; this form does not create a new cancellation fee or notice period.
  • We will confirm the outcome: The requested date is not guaranteed. Carbon Comms must verify your authority and confirm the effective cancellation date and final billing arrangements.
  • Nothing in this form excludes your rights to a refund, credit or other remedy under Australian Consumer Law or other applicable law.
Find your service’s CIS and related policies
General Policies Fees and Charges Privacy Policy

CIS and policy links above open in a new tab so your form stays open.

Need a hand before you submit?

For help identifying your account, the correct CIS or the service you want to cancel, call Customer Care on 1800 10 10 50, Option 1.

We use these details to verify and process your request in accordance with our Privacy Policy.

Complete the security check before submitting

Please wait for the on-screen submission result. Your service is not cancelled until our team verifies the request and confirms the cancellation arrangements.