Critical Information Summary - NBN - Fixed Wireless
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Plan
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Carbon Fixed Wireless
Plus
100/20 NBN
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Carbon Fixed Wireless
Plus Homefast
250/20 NBN
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Carbon Fixed Wireless
Superfast
400/40 NBN
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Minimum Monthly Charge |
$ 75 / month | $ 85 / month |
$ 95 / month |
| Contract Type | Casual month to month | ||
| Minimum Term | One month | ||
| Monthly Data Allowance | Unlimited | ||
| Setup | If your existing connection is non-standard, NBN Co will discuss any additional charges with you and these charges will appear on your first bill. You will require a router/modem at your premises for this service to work. We can provide our included modem for self-installation at no cost. Additional charges apply for professional modem installation and replacement. NBN will deliver your service to the Network Boundary Point at your premises, which is defined as the physical port or ‘UNI’ on the NBN Network Termination or port on the modem. The cabling that is required in your premises beyond the Network Boundary Point is your cost and responsibility, as is the provision of a suitable 240V AC power outlet. | ||
| Early Termination Fee | $0 | ||
| Included | > Internet service > Static IP address included as standard > NO CGNAT > Australian support |
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| Not Included | > Phone line > Additional IP addresses beyond the first included |
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| Typical Evening Speed |
98 Mbps | 248 Mbps | 398 Mbps |
| How to purchase | Plan can be purchased online or over the phone using your Carbon Comms account |
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| Billing Cycle | Charges and inclusions are metered from 28th to 27th of each month with all bills are delivered by email |
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| Information about the service |
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| General Information |
Service not available to all areas, premises or customers. Your plan does not include a phone line. You will not be able to make or receive calls, or support a lift or medical or security alarm which relies on a phone line to operate. If you require a phone line please contact us to discuss if this plan is right for you. Speeds may vary due to factors such as location, distance from nodes and exchanges, local conditions, concurrent users, hardware and software configuration and download/upload destination. Once you take up a broadband service, which may include a phone if selected, on the NBN you cannot move back to services on the legacy copper network. You may upgrade your speed or plan allowance once per month. You cannot downgrade your speed or plan while within contract term. This service may not be available at your location. Please call us to find out if you can be connected to this service at your location. Requests to upgrade the speed will result in a restart of the originally chosen term length. You must obtain the consent of the property owner to have the NBN installed. Standard Installation is included at no charge if the service is to be connected in an existing developed area and we can arrange the required installation appointments for you. If you need a first connection in a newly developed area, NBN Co will levy a charge of $300.00 (inc GST) plus potentially other charges and this will appear on your first bill. Subsequent install charges will be levied by NBN Co if 1) additional NBN connections are requested at the same address 2) a new copper pair/fibre line needs to be connected to complete the NBN connection. These additional charges will be separately quoted by NBN Co at time of order. |
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| Changes to your plan |
From time to time we may make changes to your plan or add-ons (including price and inclusions), or we may move you to a new plan (which may cost more). If we reasonably think that a change is likely to be detrimental to you, we'll tell you at least 30 days before making it. If you don't like the change you can change or cancel your plan or add-ons.
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| Can I cancel my plan? | Yes, you can cancel your plan at any time by calling us on 1800 10 10 50, or emailing hello@carboncomms.com.au. These plans are month-to-month. If you cancel before the end of the monthly billing cycle, where charges and inclusions are metered from 28th to 27th of each month, you will forfeit any remaining credit, and any monies paid for said month will also be forfeit. |
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| Understanding your bill | When you start or change your plan part way through a billing period, your first bill will have part month charges plus the next full month charges. |
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| Data Usage spend management tools | Check your balance, data use, view your billing history and invoices online in the CUSTOMER PORTAL LOGIN section of our website, https://carboncomms.com.au |
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| FairPlay Policy | ou must comply with our FairPlay Policy and not use your service in an unacceptable, unreasonable or fraudulent manner, or in a way that detrimentally interferes with the integrity of, or causes significant congestion to, the network. We may take action if you breach the FairPlay Policy, including suspending or cancelling your service. |
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| Our General Policies | All our general policies can be found here: https://carboncomms.com.au/pages/general-policies |
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| Need help? We're here for you | Call 1800 10 10 50 to speak to someone about your plan or to obtain a copy of this summary in an alternative/accessible format. |
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| Complaints |
If there’s something you’re not happy with and you wish to make a complaint, please call us on 1800 10 10 50 or email hello@carboncomms.com.au. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you'd like an independent investigation.
This is a summary only. The full legal terms for this plan are available at https://carboncomms.com.au/pages/general-policies
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