Carbon Comms Policies

FairPlay & Acceptable Use

All Carbon Comms services include unlimited data, subject to fair and reasonable use.

• No network abuse or excessive usage impacting others
• No resale or redistribution on residential services
• No illegal activity
• Responsible use of Static IP and No CGNAT services

We reserve the right to manage, restrict, or suspend services where usage impacts network performance.

Business SLA

Bronze

• 12 business hour response target
• Standard priority support

Gold

• 4 hour response target
• High priority support

Response times are targets only and not guaranteed. Resolution times depend on upstream providers.

Billing & Refund Policy

• Services are billed in advance
• First invoice may include pro-rata + 1 month upfront
• No refunds for unused service periods
  

By using our service, you agree to our CIS, Terms & Conditions, and FairPlay Policy.

Need Help?

Email: support@carboncomms.com.au