Skip to content

Internet
Mobile
Voice & Hardware
Support
Your Service

Account & Login Help

Moving Home

Change Speed Tier

Cancellation Request
Connection Help

Support & Useful Tools

Network Status & Outages

Run a Speed Test

NBN Address Checker
About Carbon Comms Network Configuration Statement

0 Customer Portal↗ (opens in a new tab) Find My Plan

Moving Home Change Speed Tier Cancellation Request

Tech Support: 1800 10 10 50 · Option 3No technical support via chat or email.

Our Hours

Sales & accountsMon–Fri 9am–9pm · Sat–Sun 9am–5pmTechnical supportMon–Fri 8am–8pm · Sat–Sun 9am–5pm

Phone support only. No technical support via chat or email.

Email sales & accounts

Moving Home Change Speed Tier Cancellation Request

Menu

Internet
Mobile
Voice & Hardware
Support
Your Service

Account & Login Help

Moving Home

Change Speed Tier

Cancellation Request
Connection Help

Support & Useful Tools

Network Status & Outages

Run a Speed Test

NBN Address Checker
About Carbon Comms Network Configuration Statement

Search Carbon Comms

Explore Carbon Comms

Find My Plan→Customer Portal↗ (opens in a new tab)

Internet
Mobile
Voice & Hardware
Support
Your Service

Account & Login Help

Moving Home

Change Speed Tier

Cancellation Request
Connection Help

Support & Useful Tools

Network Status & Outages

Run a Speed Test

NBN Address Checker
About Carbon Comms Network Configuration Statement

Manage your service

Moving Home Change Speed Tier Cancellation Request

Tech Support: 1800 10 10 50 · Option 3

No technical support via chat or email.

Find it fast

Search Carbon Comms

Search

Here for your next connection

A little help. A real person.

Customer Care, sales & accounts

1800 10 10 50Option 1

Mon–Fri 9am–9pm · Sat–Sun 9am–5pm

hello@carboncomms.com.au

Technical Support

1800 10 10 50Option 3

Mon–Fri 8am–8pm · Sat–Sun 9am–5pm

Phone support only. No technical support via chat or email.

Your account. In your hands.

View your account and manage the everyday details in the Customer Portal.

Customer Portal↗ (opens in a new tab)

Services+

Carbon NBN ABB Direct NBN OptiComm Neoloop Mobile Plans Mobile Broadband Business Voice Modems & Routers

Help & Your Account+

Account Help Moving Home Change Speed Tier Cancellation Request Support & Useful Tools NBN Address Checker Network Status

More Tools & Guides+

NBN Address Check Speed Test NBN Service Classes Network Configuration Statement

Company & Policies+

About Us Referral Program Start an Application General Policies FairPlay Policy Fees & Charges Credit Draw Terms

Critical Information Summaries+

NBN Residential NBN Business NBN Fixed Wireless ABB Direct NBN OptiComm Mobile Plans Mobile Data Pooling Neoloop

Useful updates. No inbox overload.

New plans, offers and a little news from Carbon Comms.

Email address

© 2026 Carbon Comms · ABN 24 625 111 202

Privacy Terms Refunds Facebook (opens in a new tab) Instagram (opens in a new tab)