Help when you need it

Support & Useful Tools

Manage your service, check your connection or find the right setup guide. Start with what you need to do.

01

Your Account

A few direct routes for the things you need to manage.

Already know your login? Go straight to the official Customer Portal

02

Connection Help

Check your connection type, local outages or current performance.

NBN Address Checker

Identify your NBN connection technology and understand your next steps.

Check NBN Technology

Network Status & Outages

Look for an unplanned outage or scheduled maintenance affecting your area.

Check Network Status

Run a Speed Test

Measure your current download, upload and connection responsiveness.

Start Speed Test

03

Advanced Guides

Router settings and detailed service information, when you need a closer look.

Network Configuration StatementFind the correct Automatic IP / IPoE or PPPoE settings for your service. NBN Service ClassesUnderstand NBN service classes and what they mean for getting connected. NBN Address CheckUse the separate address-availability checker or ask our team for qualification.

Prefer to talk it through?

Technical Support

Phone support only. No technical support via chat or email.

Mon–Fri 8am–8pm · Sat–Sun 9am–5pm

1800 10 10 50 Option 3

Customer Care, sales & accounts

For portal login, billing, sales or account questions, call Customer Care.

Mon–Fri 9am–9pm · Sat–Sun 9am–5pm

1800 10 10 50 Option 1

Need a hand?

Talk it through with a real person.

Our Australian team is here seven days a week.

Get connectedCall 1800 10 10 50