Critical Information Summary - Mobile
| Plan |
Carbon
SIM Plan
5GB
|
Carbon
SIM Plan
12GB
|
Carbon
SIM Plan
25GB
|
Carbon
SIM Plan
32GB
|
Carbon
SIM Plan
50GB
|
Carbon
SIM Plan
90GB
|
Carbon
SIM Plan
120GB 5G
|
Carbon
SIM Plan
150GB 5G
|
Carbon
SIM Plan
180GB 5G
|
|---|---|---|---|---|---|---|---|---|---|
| Minimum Monthly Charge | $18/mth | $22/mth | $28/mth | $35/mth | $40/mth | $45/mth | $55/mth | $60/mth | $65/mth |
| Contract type | Month to month | ||||||||
| Monthly Data Allowance | 5GB | 12GB | 25GB | 32GB | 50GB | 90GB | 120GB | 150GB | 180GB |
| Network Access | 4G | 5G | |||||||
|
Plan Speeds
Max upload/download speed in Mbps |
100/100 | 250/250 | |||||||
|
Calls + SMS + MMS
1
+ MessageBank®
To standard Australian numbers |
Unlimited | ||||||||
|
Calls + SMS
To international numbers |
Unlimited international calls and SMS to selected 2 countries. MMS not included. All other countries are chargeable at published rates. | ||||||||
|
Roaming Calls + SMS + MMS
For use while overseas |
Standard international roaming rates apply if you don't have International Roaming pack. Various pack sizes available for purchase. | ||||||||
| What's Included | > Calls to standard Australian numbers, both fixed and mobile, as well as most 10 digit 1300 numbers, 6 digit 13 numbers, 8 digit 1345 numbers, and 1800 numbers for use in Australia are free. > SMS to 13/1300/18/1800 numbers are charged at $0.096 per message. > SMS to international numbers are charged at $0.344 per message. > 1 MMS standard (national) is free. > 1 MMS standard (international) is charged at $0.75 per message. > 1 MMS Video (national) is charged at $0.50 per message. > 1 MMS Video (international) is charged at $1.00 per message. > Telstra Directory Services (including 1223, 1234, 12456): $0.69 connection fee for through connection, plus standard rates for the connected call. > Monthly Data Allowance to use in Australia. > Your plan also includes voicemail, voicemail divert, and voicemail retrieval, which are all free. > Other fees and charges may apply. Contact us for more information. |
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| What's Not Included | NON-STANDARD CALLS > Video Calls (national) charged at $0.413 flag fall plus $2.20 per minute > Video Calls (international) charged at $0.55 flag fall plus $3.713 per minute > National Directory Assistance charged at $0.688 per call > Telstra Mobile Satellite charged at $0.50 flag fall plus $1.50 per minute > Optus Mobilesat charged at $0.45 flag fall plus $2.475 per minute This plan cannot be used for: > Data sharing with other services on your account > SMS & calls to premium numbers (e.g. 19xx numbers) > Some satellite numbers > Content charges (including third party charges) |
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| Devices | You can bring your own compatible device or purchase an eligible device from us. | ||||||||
| 2 Selected countries list | China China (mobile) France France (mobile) Germany Germany (mobile) Greece Greece (mobile) Hong Kong Hong Kong (mobile) India India (mobile) Ireland Ireland (mobile) Malaysia Malaysia (mobile) New Zealand New Zealand (mobile) Singapore Singapore (mobile) South Korea South Korea (mobile) Thailand United Kingdom United Kingdom (mobile) USA Vietnam Vietnam (mobile) |
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Information about the service
Your device
You may bring your own compatible device with this plan, or may purchase an eligible device from us.
Important: You must make sure your device is compatible, or it may not be able to make calls, including calls to emergency services.
No Excess Data Charges In Australia
Once you reach your included data allowance limit, your data usage will stop. It will refresh from the 28th of the month.
Plan Speeds
Speeds may vary due to factors such as location, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination.
What happens if I cancel my plan early?
These plans are month-to-month. If you cancel before the end of the monthly billing cycle, where charges and inclusions are metered from 28th to 27th of each month, you will forfeit any remaining credit, and any monies paid for said month will also be forfeit.
Changes to your plan
From time to time we may make changes to your plan or add-ons (including price and inclusions), or we may move you to a new plan (which may cost more). If we reasonably think that a change is likely to be detrimental to you, we'll tell you at least 30 days before making it. If you don't like the change you can change or cancel your plan or add-ons.
What happens if I go overseas?
If you are moving your existing service and it currently has International Roaming blocked this will continue to apply on your new Plan, otherwise, International Roaming are activated by default on your plan and is chargeable. You can deactivate this by calling us between 9am-5pm AEST Monday to Friday on 1800 10 10 50 from within Australia free of charge from your Carbon Comms service.
Calls/SMS/MMS/Data Usage will be charged at International Roaming rates
Bill payment charges
Fees and charges may apply for bill delivery and payment of your invoice, depending on the method.
We do have fee free options available - more information is available at: https://carboncomms.com.au/pages/fees-and-charges
Understanding your bill
When you start or change your plan part way through a billing period, your first bill will have part month charges plus the next full month charges.
How can I monitor and manage my usage?
You receive SMS alerts in near real-time when you reach 50%, 85% and 100% of your Monthly Data allowance.
To check your usage: send a text containing the word "Bal" (without the quote marks) to the number 179. You'll receive a return SMS will your current data usage balance.
FairPlay Policy
You must comply with our FairPlay Policy and not use your service in an unacceptable, unreasonable or fraudulent manner, or in a way that detrimentally interferes with the integrity of, or causes significant congestion to, the network. We may take action if you breach the FairPlay Policy, including suspending or cancelling your service.
Our General Policies
All our general policies can be found here: https://carboncomms.com.au/pages/general-policies
Need help? We're here for you
Call 1800 10 10 50 to speak to someone about your plan or to obtain a copy of this summary in an alternative/accessible format.
Complaints
If there’s something you’re not happy with and you wish to make a complaint, please call us on 1800 10 10 50 or email hello@carboncomms.com.au. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you'd like an independent investigation.
This is a summary only. The full legal terms for this plan are available at https://carboncomms.com.au/pages/general-policies