Set up direct debit
Log in to the Customer Portal to set up your direct debit using a credit card or bank account.
Enter payment details in the portal, not on this page.
My Account · Customer Portal
Your account.
Made simple.
Find your way into the Carbon Comms Customer Portal, set up your direct debit and get a hand from our Customer Care team.
The portal opens in a new tab. We do not ask for your password or payment details on this help page.
Inside My Account
A few useful things to get started.
Your Customer Portal is separate from the website. Use it for these account essentials once your service has commenced.
Find your account number
Your six-digit Carbon Comms account number is shown in the Customer Portal. You can also find it on a Carbon Comms invoice.
Have it handy when calling Customer Care.
Start with your invitation
Watch for a portal invitation in your email when your Carbon Comms service starts.
Cannot find it? Check your junk folder or call Option 1.
Getting you back in
Login help, without the guesswork.
Open the official Customer Portal with the button above. If you cannot access your account, our team can help you find the next step.
Call Customer Care · Option 1I am a new customer. When do I get access?
Your invitation is emailed when your service begins. Follow its instructions to access the portal and arrange your direct debit.
If your service has commenced and you cannot find the invitation, check your junk or spam folder and call 1800 10 10 50 — Option 1.
I cannot sign in. What should I do?
Use the Customer Portal Login button on this page. If you cannot sign in or need help with your login details, contact Customer Care on 1800 10 10 50 — Option 1.
Do not send your password, full card details or banking credentials by email or chat.
Where can I find my account number?
Your six-digit account number is shown in the Customer Portal or on a Carbon Comms invoice. Customer Care can assist if you cannot locate it.
Can I request a move or a different speed?
These requests have their own forms on our website. Use the Home Relocation form to request a move, or the Speed Tier Change form to request a different speed.
Requests remain subject to service availability and confirmation by Carbon Comms.
How do I request a cancellation?
Use the Cancellation Request form to send your account and service details, preferred cancellation date and acceptance of the applicable CIS cancellation terms. Submitting a request does not immediately disconnect your service; Carbon Comms will confirm the cancellation details.
A connection issue, rather than an account question?
Technical Support is by phone.
Technical Support is not provided over chat or email. Please call 1800 10 10 50 and choose Option 3 during Technical Support hours.
Technical Support hours: Mon–Fri 8am–8pm · Sat–Sun 9am–5pm
Need a hand?
Talk it through with a real person.
Our Australian team is here seven days a week.